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New Mexico Customer Success Specialist
A company is looking for a Customer Success & Retention Specialist. Key Responsibilities Provide excellent customer service during calls and support interactions Identify at-risk customers and implement retention strategies Contribute to achieving customer service KPIs and provide feedback for service improvement Required Qualifications Empathy and a customer-centric mindset Growth mindset with a strong work ethic and willingness to learn Ability to adapt to new systems and technology, including Salesforce and Twilio Reliable network connectivity with specified download and upload speeds Availability for a full-time remote schedule, including rotating Saturdays
A company is looking for a Customer Success & Retention Specialist.
Key Responsibilities
Provide excellent customer service during calls and support interactions
Identify at-risk customers and implement retention strategies
Contribute to achieving customer service KPIs and provide feedback for service improvement
Required Qualifications
Empathy and a customer-centric mindset
Growth mindset with a strong work ethic and willingness to learn
Ability to adapt to new systems and technology, including Salesforce and Twilio
Reliable network connectivity with specified download and upload speeds
Availability for a full-time remote schedule, including rotating Saturdays
