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New York Licensed Retention Team Lead
A company is looking for a Customer Advocate - Retention Team Lead. Key Responsibilities Mentor and support a team of Customer Advocates in cancellation prevention and escalated resolution Handle high-level escalations and provide real-time guidance during difficult customer interactions Monitor call volume and manage escalations to ensure operational efficiency and customer satisfaction Required Qualifications Active Property and Casualty license 3-5 years of experience in a high-pressure customer service or retention leadership role Proven experience mentoring teams in high-escalation environments Bachelor's degree preferred Ability to analyze data and generate performance reports
A company is looking for a Customer Advocate - Retention Team Lead.
Key Responsibilities
Mentor and support a team of Customer Advocates in cancellation prevention and escalated resolution
Handle high-level escalations and provide real-time guidance during difficult customer interactions
Monitor call volume and manage escalations to ensure operational efficiency and customer satisfaction
Required Qualifications
Active Property and Casualty license
3-5 years of experience in a high-pressure customer service or retention leadership role
Proven experience mentoring teams in high-escalation environments
Bachelor's degree preferred
Ability to analyze data and generate performance reports
