OEM Support Representative

A company is looking for an OEM Support Representative/Triage. Key Responsibilities Serve as the first point of contact for customers, documenting their needs and ensuring effective problem resolution Conduct thorough qualification processes with callers, gathering necessary information and determining appropriate next steps Handle a high volume of inbound and outbound calls, maintaining performance metrics related to call quality and customer satisfaction Required Qualifications High school diploma or GED preferred, or equivalent work experience 2+ years of customer service and high-volume call center experience preferred Proficiency in Microsoft Excel, Outlook, and Word; experience with online customer management systems Strong work ethic and the ability to work collaboratively in a team environment Bilingual communication skills are a plus

Mar 10, 2025 - 17:36

A company is looking for an OEM Support Representative/Triage. Key Responsibilities Serve as the first point of contact for customers, documenting their needs and ensuring effective problem resolution Conduct thorough qualification processes with callers, gathering necessary information and determining appropriate next steps Handle a high volume of inbound and outbound calls, maintaining performance metrics related to call quality and customer satisfaction Required Qualifications High school diploma or GED preferred, or equivalent work experience 2+ years of customer service and high-volume call center experience preferred Proficiency in Microsoft Excel, Outlook, and Word; experience with online customer management systems Strong work ethic and the ability to work collaboratively in a team environment Bilingual communication skills are a plus