Operations Manager, Telehealth

A company is looking for an Operations Manager to lead the Care Concierge team in a telehealth environment. Key Responsibilities Lead, coach, and develop Supervisors and frontline teams to foster a patient-first culture Drive operational excellence through workforce management and workflow optimization Utilize data-driven decision-making to enhance efficiency and patient experience Required Qualifications 3+ years of experience managing multi-layered teams in a call center, customer support, or telehealth setting Proven track record in team leadership and operational planning Data-driven mindset with experience analyzing KPIs to drive improvement Strong coaching skills with a passion for team development Ability to manage competing priorities in a fast-growing environment

Mar 22, 2025 - 22:24

A company is looking for an Operations Manager to lead the Care Concierge team in a telehealth environment. Key Responsibilities Lead, coach, and develop Supervisors and frontline teams to foster a patient-first culture Drive operational excellence through workforce management and workflow optimization Utilize data-driven decision-making to enhance efficiency and patient experience Required Qualifications 3+ years of experience managing multi-layered teams in a call center, customer support, or telehealth setting Proven track record in team leadership and operational planning Data-driven mindset with experience analyzing KPIs to drive improvement Strong coaching skills with a passion for team development Ability to manage competing priorities in a fast-growing environment