Operations Technician

A company is looking for an Operations Engineer to provide remote support and incident management. Key Responsibilities Troubleshoot and provide corrective action via a web-based repair program or direct communication with field service technicians Manage and correlate multiple events to a single incident while communicating with customers and internal teams Provide expert work order management and adhere to customer-specific procedures and Service Level Agreements (SLA) Required Qualifications 2 years of work experience in customer service or an associate degree Basic to intermediate troubleshooting of systems Proficiency in Microsoft Office General awareness of computer systems, network management, or ticketing systems Successful completion of the Nlets fingerprinting background assessment

Jun 25, 2025 - 00:30

A company is looking for an Operations Engineer to provide remote support and incident management. Key Responsibilities Troubleshoot and provide corrective action via a web-based repair program or direct communication with field service technicians Manage and correlate multiple events to a single incident while communicating with customers and internal teams Provide expert work order management and adhere to customer-specific procedures and Service Level Agreements (SLA) Required Qualifications 2 years of work experience in customer service or an associate degree Basic to intermediate troubleshooting of systems Proficiency in Microsoft Office General awareness of computer systems, network management, or ticketing systems Successful completion of the Nlets fingerprinting background assessment