Patient Experience Coordinator
A company is looking for a Patient Experience Coordinator.
Key Responsibilities
Handle incoming and outbound calls promptly and professionally, following established procedures
Identify customer needs, research issues, and provide appropriate solutions or alternatives
Manage customer complaints and escalate complex issues to the appropriate department when necessary
Required Qualifications
High school diploma or equivalent; college degree preferred
Previous experience in a customer service or call center environment is desirable
Proficiency in using electronic health record software and relevant computer applications
Commitment to providing exceptional customer service and professionalism
Previous experience using EHR systems (Athena preferred)
A company is looking for a Patient Experience Coordinator.
Key Responsibilities
Handle incoming and outbound calls promptly and professionally, following established procedures
Identify customer needs, research issues, and provide appropriate solutions or alternatives
Manage customer complaints and escalate complex issues to the appropriate department when necessary
Required Qualifications
High school diploma or equivalent; college degree preferred
Previous experience in a customer service or call center environment is desirable
Proficiency in using electronic health record software and relevant computer applications
Commitment to providing exceptional customer service and professionalism
Previous experience using EHR systems (Athena preferred)