Payment Experience Associate I

A company is looking for a Payment Experience Associate I (Spanish Speaking). Key Responsibilities Provide accurate and personalized solutions to customers through various contact channels Resolve complex payment issues by collaborating with team members and other departments Collect feedback to identify payment trends and escalate insights to senior members Required Qualifications General business proficiency in English and Spanish 2 years of experience in customer support; banking or payments experience is a plus Foundational understanding of the company's products and services Familiarity with basic troubleshooting techniques for customer inquiries Strong work ethic focused on learning and performing assigned tasks

Feb 15, 2025 - 04:58

A company is looking for a Payment Experience Associate I (Spanish Speaking). Key Responsibilities Provide accurate and personalized solutions to customers through various contact channels Resolve complex payment issues by collaborating with team members and other departments Collect feedback to identify payment trends and escalate insights to senior members Required Qualifications General business proficiency in English and Spanish 2 years of experience in customer support; banking or payments experience is a plus Foundational understanding of the company's products and services Familiarity with basic troubleshooting techniques for customer inquiries Strong work ethic focused on learning and performing assigned tasks