Pennsylvania Licensed Service Desk Analyst
A company is looking for a Service Desk Analyst responsible for IT hardware, infrastructure, access, application, and software support.
Key Responsibilities
Provide remote and customer-facing support for technical needs
Resolve complex technical problems and assess impact and urgency
Maintain security and confidentiality regarding Patient Information and Personally Identifiable Information
Required Qualifications
High School Diploma or Equivalent (GED) - Required
Minimum of 2 years of relevant experience - Required
IT knowledge and education preferred
Demonstrated customer service experience preferred
Experience in a call center environment preferred
A company is looking for a Service Desk Analyst responsible for IT hardware, infrastructure, access, application, and software support.
Key Responsibilities
Provide remote and customer-facing support for technical needs
Resolve complex technical problems and assess impact and urgency
Maintain security and confidentiality regarding Patient Information and Personally Identifiable Information
Required Qualifications
High School Diploma or Equivalent (GED) - Required
Minimum of 2 years of relevant experience - Required
IT knowledge and education preferred
Demonstrated customer service experience preferred
Experience in a call center environment preferred