Pennsylvania Licensed Service Desk Analyst

A company is looking for a Service Desk Analyst responsible for IT hardware, infrastructure, access, application, and software support. Key Responsibilities Provide remote and customer-facing support for technical needs Resolve complex technical problems and assess impact and urgency Maintain security and confidentiality regarding Patient Information and Personally Identifiable Information Required Qualifications High School Diploma or Equivalent (GED) - Required Minimum of 2 years of relevant experience - Required IT knowledge and education preferred Demonstrated customer service experience preferred Experience in a call center environment preferred

Mar 12, 2025 - 17:21

A company is looking for a Service Desk Analyst responsible for IT hardware, infrastructure, access, application, and software support. Key Responsibilities Provide remote and customer-facing support for technical needs Resolve complex technical problems and assess impact and urgency Maintain security and confidentiality regarding Patient Information and Personally Identifiable Information Required Qualifications High School Diploma or Equivalent (GED) - Required Minimum of 2 years of relevant experience - Required IT knowledge and education preferred Demonstrated customer service experience preferred Experience in a call center environment preferred