Pharmacy Technician Team Lead
A company is looking for a Member Experience Team Lead. Key Responsibilities Oversee and mentor a team of representatives, addressing conflicts and providing constructive resolutions Develop and modify training initiatives to support performance standards and member satisfaction Handle and de-escalate member inquiries while resolving difficult customer issues Required Qualifications Minimum of a two-year college degree or relevant work experience Current Pharmacy Technician Certification Strong knowledge of Microsoft Office products, including Word, Excel, and Teams Motivated to understand pharmacy benefit management and pharmaceutical drugs Demonstrated ability to effectively resolve member inquiries and issues
A company is looking for a Member Experience Team Lead.
Key Responsibilities
Oversee and mentor a team of representatives, addressing conflicts and providing constructive resolutions
Develop and modify training initiatives to support performance standards and member satisfaction
Handle and de-escalate member inquiries while resolving difficult customer issues
Required Qualifications
Minimum of a two-year college degree or relevant work experience
Current Pharmacy Technician Certification
Strong knowledge of Microsoft Office products, including Word, Excel, and Teams
Motivated to understand pharmacy benefit management and pharmaceutical drugs
Demonstrated ability to effectively resolve member inquiries and issues
