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Puerto Rico Help Desk Technician
A company is looking for a Sr Assistant Help Desk Tech to provide technical support and customer service. Key Responsibilities Answer help desk inquiries and assist customers in resolving technical problems Log and track inquiries using a problem management database, maintaining documentation Follow up with customers to ensure timely resolution of their inquiries Required Qualifications High school diploma or G.E.D One or more years of technical training in computer support preferred Two or more years of technical or customer support experience Experience working with company products and operating systems Experience with solving computer-related problems
A company is looking for a Sr Assistant Help Desk Tech to provide technical support and customer service.
Key Responsibilities
Answer help desk inquiries and assist customers in resolving technical problems
Log and track inquiries using a problem management database, maintaining documentation
Follow up with customers to ensure timely resolution of their inquiries
Required Qualifications
High school diploma or G.E.D
One or more years of technical training in computer support preferred
Two or more years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer-related problems