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Quality Assurance Senior Analyst
A company is looking for a Senior Analyst, Quality Assurance. Key Responsibilities Transform quality audit data into actionable insights to identify borrower pain points and operational inefficiencies Drive continuous improvement in borrower experience, compliance, and risk mitigation through collaboration with various teams Optimize training and coaching programs using quality performance data to enhance agent effectiveness Required Qualifications 4+ years of experience in process or product improvement, quality assurance, or a combination Knowledge of applicable regulations such as FCRA, TILA, FDCPA, ECOA, UDAAP, EFTA, BSA/AML, OFAC, GLBA Experience with Fair Lending analysis is a plus BA/BS degree preferred Bilingual in Spanish and English is a plus
A company is looking for a Senior Analyst, Quality Assurance.
Key Responsibilities
Transform quality audit data into actionable insights to identify borrower pain points and operational inefficiencies
Drive continuous improvement in borrower experience, compliance, and risk mitigation through collaboration with various teams
Optimize training and coaching programs using quality performance data to enhance agent effectiveness
Required Qualifications
4+ years of experience in process or product improvement, quality assurance, or a combination
Knowledge of applicable regulations such as FCRA, TILA, FDCPA, ECOA, UDAAP, EFTA, BSA/AML, OFAC, GLBA
Experience with Fair Lending analysis is a plus
BA/BS degree preferred
Bilingual in Spanish and English is a plus