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Quality Assurance Team Lead
A company is looking for a Quality Assurance Team Lead (Remote). Key Responsibilities: Supervise and coach team members to achieve departmental goals Manage workload schedules and ensure adherence to predefined standards Recommend process improvements based on feedback and performance metrics Required Qualifications: 1 year of customer service experience required; call center experience preferred Previous leadership experience preferred Strong understanding of Contact Center policies and processes Proficient in basic Microsoft Office applications Ability to collaborate effectively with team members and departments
A company is looking for a Quality Assurance Team Lead (Remote).
Key Responsibilities:
Supervise and coach team members to achieve departmental goals
Manage workload schedules and ensure adherence to predefined standards
Recommend process improvements based on feedback and performance metrics
Required Qualifications:
1 year of customer service experience required; call center experience preferred
Previous leadership experience preferred
Strong understanding of Contact Center policies and processes
Proficient in basic Microsoft Office applications
Ability to collaborate effectively with team members and departments