Remote Call Center Representative
A company is looking for a Call Center Representative to manage inbound support calls for affiliated Ophthalmology offices. Key Responsibilities Respond to incoming calls efficiently while providing high-quality customer service Schedule, confirm, and follow up on patient appointments, handling inquiries with courtesy Update patient information and manage insurance verification and online appointment requests Required Qualifications Experience in customer service, preferably in a healthcare setting Proficiency in Microsoft Word, Outlook, Excel, and computerized scheduling systems (EMR/EHR) Ability to handle multiple calls in a fast-paced environment Professional work ethic with adherence to HIPAA regulations Positive attitude and ability to work collaboratively with other departments
A company is looking for a Call Center Representative to manage inbound support calls for affiliated Ophthalmology offices.
Key Responsibilities
Respond to incoming calls efficiently while providing high-quality customer service
Schedule, confirm, and follow up on patient appointments, handling inquiries with courtesy
Update patient information and manage insurance verification and online appointment requests
Required Qualifications
Experience in customer service, preferably in a healthcare setting
Proficiency in Microsoft Word, Outlook, Excel, and computerized scheduling systems (EMR/EHR)
Ability to handle multiple calls in a fast-paced environment
Professional work ethic with adherence to HIPAA regulations
Positive attitude and ability to work collaboratively with other departments
