Remote Executive Escalation Specialist

A company is looking for an Executive Escalation Specialist to manage highly escalated customer issues and ensure exceptional service delivery. Key Responsibilities Manage customer escalations and complaints according to professional standards and company policies Communicate with customers and relevant parties to resolve issues in a timely manner Advocate for customer needs and recommend process improvements based on identified issues Required Qualifications Bachelor's Degree preferred 3+ years of customer service experience required Previous experience in corporate escalations or higher-tier support desired Proven success in a collaborative, customer-centric environment Exceptional organizational skills

Jun 20, 2025 - 15:30

A company is looking for an Executive Escalation Specialist to manage highly escalated customer issues and ensure exceptional service delivery. Key Responsibilities Manage customer escalations and complaints according to professional standards and company policies Communicate with customers and relevant parties to resolve issues in a timely manner Advocate for customer needs and recommend process improvements based on identified issues Required Qualifications Bachelor's Degree preferred 3+ years of customer service experience required Previous experience in corporate escalations or higher-tier support desired Proven success in a collaborative, customer-centric environment Exceptional organizational skills