Remote Scheduling Specialist
A company is looking for a Scheduling Specialist for the Ambulatory Contact Center.
Key Responsibilities
Manage inbound and outbound calls to schedule or reschedule specialty appointments for Neurology, Orthopedics, and Cardiovascular patients
Handle 100-200 phone calls per day and address online requests for appointment scheduling
Complete patient registration to ensure timely and efficient service delivery
Required Qualifications, Training, and Education
High School Diploma or equivalent required; Associate's degree preferred
Medical office or healthcare experience required; prior contact/call center experience preferred
Strong customer service background and proficiency in Microsoft products
Ability to multitask and navigate multiple programs effectively
Familiarity with Epic or other cloud-based electronic health record (EHR) systems desired
A company is looking for a Scheduling Specialist for the Ambulatory Contact Center.
Key Responsibilities
Manage inbound and outbound calls to schedule or reschedule specialty appointments for Neurology, Orthopedics, and Cardiovascular patients
Handle 100-200 phone calls per day and address online requests for appointment scheduling
Complete patient registration to ensure timely and efficient service delivery
Required Qualifications, Training, and Education
High School Diploma or equivalent required; Associate's degree preferred
Medical office or healthcare experience required; prior contact/call center experience preferred
Strong customer service background and proficiency in Microsoft products
Ability to multitask and navigate multiple programs effectively
Familiarity with Epic or other cloud-based electronic health record (EHR) systems desired