Retention Specialist

A company is looking for a Retention Specialist to engage with customers at critical decision points and help them rediscover the value of the platform. Key Responsibilities Respond to customer retention inquiries via phone, email, and Salesforce, focusing on positive outcomes Manage cancellation requests, applying retention techniques to overcome objections and highlight value Identify customer needs and propose tailored marketing strategies that align with their business goals Required Qualifications 2+ years in Customer Retention, Inside Sales, or Account Management, preferably in a SaaS or subscription-based business Experience with save-rate driven metrics or quota-based goals Strong analytical thinking with the ability to assess account history and campaign effectiveness Familiarity with Salesforce and CRM best practices preferred A growth mindset with the ability to adapt in a fast-paced environment

May 29, 2025 - 23:30

A company is looking for a Retention Specialist to engage with customers at critical decision points and help them rediscover the value of the platform. Key Responsibilities Respond to customer retention inquiries via phone, email, and Salesforce, focusing on positive outcomes Manage cancellation requests, applying retention techniques to overcome objections and highlight value Identify customer needs and propose tailored marketing strategies that align with their business goals Required Qualifications 2+ years in Customer Retention, Inside Sales, or Account Management, preferably in a SaaS or subscription-based business Experience with save-rate driven metrics or quota-based goals Strong analytical thinking with the ability to assess account history and campaign effectiveness Familiarity with Salesforce and CRM best practices preferred A growth mindset with the ability to adapt in a fast-paced environment