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Salesforce Support Agent
A company is looking for a DOE Salesforce Agent to provide technical support for the Department of Energy Salesforce platforms. Key Responsibilities Provide front line technical support to remote users via calls, email, and online service requests Utilize technical skills and knowledgebase to analyze and diagnose customer issues Document issues and troubleshooting steps for escalation and review purposes Required Qualifications High school diploma or equivalent U.S. Citizenship with the ability to obtain a Public Trust clearance 1-3 years of relevant experience in a customer service/support environment preferred Knowledge of IT support best practices Ability to work independently and as part of a team
A company is looking for a DOE Salesforce Agent to provide technical support for the Department of Energy Salesforce platforms.
Key Responsibilities
Provide front line technical support to remote users via calls, email, and online service requests
Utilize technical skills and knowledgebase to analyze and diagnose customer issues
Document issues and troubleshooting steps for escalation and review purposes
Required Qualifications
High school diploma or equivalent
U.S. Citizenship with the ability to obtain a Public Trust clearance
1-3 years of relevant experience in a customer service/support environment preferred
Knowledge of IT support best practices
Ability to work independently and as part of a team