Seasonal Trust and Safety Agent

A company is looking for an Operations Agent - Trust and Safety (Contract). Key Responsibilities Provide inbound and/or outbound customer service for users in crisis De-escalate and educate callers while resolving incidents related to marketplace safety Investigate Trust and Safety cases and gather necessary documentation for claims Required Qualifications 3+ years of experience in a non-scripted contact center or related field 2+ years of experience in a fast-paced, high-volume environment Experience in the veterinary clinic/pet industry is preferred High school diploma Ability to work independently and make quick decisions under pressure

Mar 17, 2025 - 19:51

A company is looking for an Operations Agent - Trust and Safety (Contract). Key Responsibilities Provide inbound and/or outbound customer service for users in crisis De-escalate and educate callers while resolving incidents related to marketplace safety Investigate Trust and Safety cases and gather necessary documentation for claims Required Qualifications 3+ years of experience in a non-scripted contact center or related field 2+ years of experience in a fast-paced, high-volume environment Experience in the veterinary clinic/pet industry is preferred High school diploma Ability to work independently and make quick decisions under pressure