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Senior Application Support Analyst
A company is looking for a Senior Application Support Analyst. Key Responsibilities Provide second-line technical support to internal teams and external clients Troubleshoot and resolve application-related issues, managing support tickets and incidents Collaborate with cross-functional teams to drive continuous improvement and manage Change Requests Required Qualifications Experience in application support and troubleshooting Familiarity with ticketing systems and service management processes Ability to work flexible hours, including out-of-hours application deployments Experience with Jira Service Management and Confluence Completion of in-house training on products and technical knowledge
A company is looking for a Senior Application Support Analyst.
Key Responsibilities
Provide second-line technical support to internal teams and external clients
Troubleshoot and resolve application-related issues, managing support tickets and incidents
Collaborate with cross-functional teams to drive continuous improvement and manage Change Requests
Required Qualifications
Experience in application support and troubleshooting
Familiarity with ticketing systems and service management processes
Ability to work flexible hours, including out-of-hours application deployments
Experience with Jira Service Management and Confluence
Completion of in-house training on products and technical knowledge
