Senior Client Advocate

A company is looking for a Senior Client Advocate responsible for managing client inquiries and ensuring satisfaction for complex accounts. Key Responsibilities Facilitates resolution of client inquiries and issues, ensuring satisfaction for all stakeholders Coordinates special requests and manages follow-through with internal partners Develops customized reporting and maintains comprehensive documentation of client interactions Required Qualifications 5+ years of client service experience, particularly with large, complex accounts Proficient in Microsoft Tools and knowledgeable in Salesforce Strong knowledge of group insurance products and Absence Management services College degree preferred Ability to adapt in a fast-paced environment and work collaboratively with diverse teams

Feb 10, 2025 - 23:25

A company is looking for a Senior Client Advocate responsible for managing client inquiries and ensuring satisfaction for complex accounts. Key Responsibilities Facilitates resolution of client inquiries and issues, ensuring satisfaction for all stakeholders Coordinates special requests and manages follow-through with internal partners Develops customized reporting and maintains comprehensive documentation of client interactions Required Qualifications 5+ years of client service experience, particularly with large, complex accounts Proficient in Microsoft Tools and knowledgeable in Salesforce Strong knowledge of group insurance products and Absence Management services College degree preferred Ability to adapt in a fast-paced environment and work collaboratively with diverse teams