Senior Director of Customer Experience

A company is looking for a Senior Director of Customer Experience Insights. Key Responsibilities Lead the development and execution of a comprehensive customer experience measurement and insights strategy Analyze complex data sets to derive actionable insights and prioritize business requirements Collaborate with cross-functional teams to drive alignment and implementation of strategic initiatives Required Qualifications Bachelor's Degree in a relevant field and 10+ years of experience in related areas, or equivalent experience 7+ years of experience in data analytics and management within the technology or customer experience sector 5+ years of people management experience Experience with data mining and data science methods Proven ability to influence and collaborate with senior leaders across an organization

May 28, 2025 - 10:00

A company is looking for a Senior Director of Customer Experience Insights. Key Responsibilities Lead the development and execution of a comprehensive customer experience measurement and insights strategy Analyze complex data sets to derive actionable insights and prioritize business requirements Collaborate with cross-functional teams to drive alignment and implementation of strategic initiatives Required Qualifications Bachelor's Degree in a relevant field and 10+ years of experience in related areas, or equivalent experience 7+ years of experience in data analytics and management within the technology or customer experience sector 5+ years of people management experience Experience with data mining and data science methods Proven ability to influence and collaborate with senior leaders across an organization