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Senior Director of Product Support
A company is looking for a Senior Director, Product Support. Key Responsibilities: Create and manage a global support strategy for products and services Lead and mentor a high-performing support team Establish and monitor key support metrics and serve as escalation lead for high-severity incidents Qualifications: Bachelor's degree required; advanced degree or relevant certifications preferred 18+ years of product and technical support experience, with 5+ in a senior leadership role 10+ years of experience managing teams Experience with support tools such as Freshdesk, Zendesk, or Salesforce Proven executive leadership and strategic impact
A company is looking for a Senior Director, Product Support.
Key Responsibilities:
Create and manage a global support strategy for products and services
Lead and mentor a high-performing support team
Establish and monitor key support metrics and serve as escalation lead for high-severity incidents
Qualifications:
Bachelor's degree required; advanced degree or relevant certifications preferred
18+ years of product and technical support experience, with 5+ in a senior leadership role
10+ years of experience managing teams
Experience with support tools such as Freshdesk, Zendesk, or Salesforce
Proven executive leadership and strategic impact
