Senior Flood Customer Service Rep

A company is looking for a Senior Flood Customer Service Representative (Remote). Key Responsibilities Assist agents, insureds, and the customer service team with inquiries related to ACH payments, billing, claims, and policy issuance Handle correspondence with agents and insureds, ensuring professional communication and adherence to corporate standards Maintain knowledge of FEMA regulations and support internal staff with underwriting and claims questions Required Qualifications High School diploma preferred 2+ years of customer service or phone experience preferred 2+ years of underwriting experience strongly preferred Strong leadership skills Good understanding of underwriting criteria

Feb 11, 2025 - 21:45

A company is looking for a Senior Flood Customer Service Representative (Remote). Key Responsibilities Assist agents, insureds, and the customer service team with inquiries related to ACH payments, billing, claims, and policy issuance Handle correspondence with agents and insureds, ensuring professional communication and adherence to corporate standards Maintain knowledge of FEMA regulations and support internal staff with underwriting and claims questions Required Qualifications High School diploma preferred 2+ years of customer service or phone experience preferred 2+ years of underwriting experience strongly preferred Strong leadership skills Good understanding of underwriting criteria