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Senior Manager, Customer Success
A company is looking for a Senior Manager, Enterprise Customer Success. Key Responsibilities Lead and develop a team of Enterprise Customer Success Managers, fostering a culture of growth and excellence Manage relationships with top strategic accounts, driving customer value and product usage Collaborate with executive leadership to define and execute customer success strategies while ensuring a seamless customer experience Required Qualifications 7+ years of relevant experience in SaaS or technology sectors 5+ years in customer-facing roles managing large accounts 1+ years of experience in managing a team Proficiency in Salesforce or similar CRM tools Experience with Gainsight or similar Customer Success platforms
A company is looking for a Senior Manager, Enterprise Customer Success.
Key Responsibilities
Lead and develop a team of Enterprise Customer Success Managers, fostering a culture of growth and excellence
Manage relationships with top strategic accounts, driving customer value and product usage
Collaborate with executive leadership to define and execute customer success strategies while ensuring a seamless customer experience
Required Qualifications
7+ years of relevant experience in SaaS or technology sectors
5+ years in customer-facing roles managing large accounts
1+ years of experience in managing a team
Proficiency in Salesforce or similar CRM tools
Experience with Gainsight or similar Customer Success platforms
