Senior Manager Customer Success Engineering

A company is looking for a Senior Manager, Customer Success Engineer. Key Responsibilities Manage the workload of the Customer Success Engineering team and report on customer and project status Act as a liaison to senior customer and internal stakeholders, leading status updates and supporting escalations Drive collaboration across teams to ensure successful implementation of technical standards and achieve customer success goals Required Qualifications Bachelor's degree in a technical discipline or equivalent experience Minimum of 3 years of Duck Creek product knowledge At least 5 years of experience in a technical or solution architect role, particularly with SaaS software Minimum of 2 years of experience communicating with senior customer leadership and internal stakeholders Experience with SaaS-related infrastructure and multiple platform architectures

Mar 17, 2025 - 15:53
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Senior Manager Customer Success Engineering
A company is looking for a Senior Manager, Customer Success Engineer. Key Responsibilities Manage the workload of the Customer Success Engineering team and report on customer and project status Act as a liaison to senior customer and internal stakeholders, leading status updates and supporting escalations Drive collaboration across teams to ensure successful implementation of technical standards and achieve customer success goals Required Qualifications Bachelor's degree in a technical discipline or equivalent experience Minimum of 3 years of Duck Creek product knowledge At least 5 years of experience in a technical or solution architect role, particularly with SaaS software Minimum of 2 years of experience communicating with senior customer leadership and internal stakeholders Experience with SaaS-related infrastructure and multiple platform architectures