Senior Manager, Loyalty Operations
A company is looking for a Senior Manager, Loyalty Program Operations (NA). Key Responsibilities Develop and grow the North American loyalty program, collaborating with cross-functional teams on strategy and execution Oversee the setup, testing, and fulfillment of loyalty rewards and campaigns while managing the omnichannel member journey Drive the loyalty feature test-and-learn roadmap, gathering insights to improve the program and reduce member friction Required Qualifications Bachelor's degree required; advanced degree preferred 8+ years of relevant loyalty or product experience, preferably in retail or direct-to-consumer sectors Strong analytical abilities and a customer-centric approach Experience in project management and cross-functional process development Proven track record of managing and developing teams
A company is looking for a Senior Manager, Loyalty Program Operations (NA).
Key Responsibilities
Develop and grow the North American loyalty program, collaborating with cross-functional teams on strategy and execution
Oversee the setup, testing, and fulfillment of loyalty rewards and campaigns while managing the omnichannel member journey
Drive the loyalty feature test-and-learn roadmap, gathering insights to improve the program and reduce member friction
Required Qualifications
Bachelor's degree required; advanced degree preferred
8+ years of relevant loyalty or product experience, preferably in retail or direct-to-consumer sectors
Strong analytical abilities and a customer-centric approach
Experience in project management and cross-functional process development
Proven track record of managing and developing teams
