Director of Customer Care Technology
A company is looking for a Director of Customer Care Tools and Solution Technology to lead the development and optimization of technology platforms for customer care operations. Key Responsibilities Develop and execute a technology roadmap for customer care tools and solutions Oversee the implementation of customer support tools and ensure seamless integrations Build and lead a high-performing team while managing vendor relationships and budgets Required Qualifications Bachelor's degree in information technology, Business Administration, or a related field 5+ years of experience in technology strategy and leadership in customer care environments Proven track record in managing large-scale technology projects in multilingual settings Deep understanding of CRM platforms and omnichannel support tools Experience with AI-driven solutions and strong knowledge of SLA management
A company is looking for a Director of Customer Care Tools and Solution Technology to lead the development and optimization of technology platforms for customer care operations.
Key Responsibilities
Develop and execute a technology roadmap for customer care tools and solutions
Oversee the implementation of customer support tools and ensure seamless integrations
Build and lead a high-performing team while managing vendor relationships and budgets
Required Qualifications
Bachelor's degree in information technology, Business Administration, or a related field
5+ years of experience in technology strategy and leadership in customer care environments
Proven track record in managing large-scale technology projects in multilingual settings
Deep understanding of CRM platforms and omnichannel support tools
Experience with AI-driven solutions and strong knowledge of SLA management
