Senior Marketplace Liaison

A company is looking for a Senior Marketplace Member Liaison HICS. Key Responsibilities Review, investigate, and resolve member inquiries regarding HICS in accordance with internal guidelines and CMS standards Write narratives to CMS and letters to members to explain findings and resolutions Evaluate member feedback and recommend workflows for policy or process improvements Required Qualifications Bachelor's degree in a related field or equivalent experience 2+ years of data management or data analytics experience Experience within Marketplace, Medicare, Medicaid, Managed Care, or ACA/Commercial Insurance industry preferred Member, provider, and customer service experience preferred Experience with case work and using multiple systems is highly preferred

Mar 7, 2025 - 09:25

A company is looking for a Senior Marketplace Member Liaison HICS. Key Responsibilities Review, investigate, and resolve member inquiries regarding HICS in accordance with internal guidelines and CMS standards Write narratives to CMS and letters to members to explain findings and resolutions Evaluate member feedback and recommend workflows for policy or process improvements Required Qualifications Bachelor's degree in a related field or equivalent experience 2+ years of data management or data analytics experience Experience within Marketplace, Medicare, Medicaid, Managed Care, or ACA/Commercial Insurance industry preferred Member, provider, and customer service experience preferred Experience with case work and using multiple systems is highly preferred