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Senior Patient Success Advocate
A company is looking for a Senior Patient Success Advocate to provide support to patients in a preventative care management program. Key Responsibilities Deliver exceptional support to patients via phone, email, and chat, addressing inquiries and technical issues Educate patients on the benefits of the program, ensuring they feel informed and empowered in their care journey Proactively follow up with patients to confirm resolution of concerns and escalate issues as needed Required Qualifications 3+ years of experience in a multi-channel help desk environment Experience in a customer-facing healthcare role, assisting patients in navigating the healthcare system Prior experience in a metrics-driven position Experience working with Medicare patients Ability to work in a remote environment with stable internet connectivity
A company is looking for a Senior Patient Success Advocate to provide support to patients in a preventative care management program.
Key Responsibilities
Deliver exceptional support to patients via phone, email, and chat, addressing inquiries and technical issues
Educate patients on the benefits of the program, ensuring they feel informed and empowered in their care journey
Proactively follow up with patients to confirm resolution of concerns and escalate issues as needed
Required Qualifications
3+ years of experience in a multi-channel help desk environment
Experience in a customer-facing healthcare role, assisting patients in navigating the healthcare system
Prior experience in a metrics-driven position
Experience working with Medicare patients
Ability to work in a remote environment with stable internet connectivity
