Senior Support Advisor

A company is looking for a Senior Support Advisor (Remote). Key Responsibilities Manage customer issues through various channels, ensuring resolution from start to finish Triage and troubleshoot incoming issues, escalating to the Engineering team as needed Serve as a product expert, maintaining knowledge and contributing to customer satisfaction goals Required Qualifications 2+ years of customer support experience, preferably in a SaaS environment Experience with support software tools (e.g., Zendesk, Helpdesk) Technical savviness with the ability to troubleshoot issues remotely Proactive self-starter with strong initiative Flexibility to work occasional weekends and holidays

Mar 7, 2025 - 07:33
 0
Senior Support Advisor
A company is looking for a Senior Support Advisor (Remote). Key Responsibilities Manage customer issues through various channels, ensuring resolution from start to finish Triage and troubleshoot incoming issues, escalating to the Engineering team as needed Serve as a product expert, maintaining knowledge and contributing to customer satisfaction goals Required Qualifications 2+ years of customer support experience, preferably in a SaaS environment Experience with support software tools (e.g., Zendesk, Helpdesk) Technical savviness with the ability to troubleshoot issues remotely Proactive self-starter with strong initiative Flexibility to work occasional weekends and holidays