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Senior Support Services Specialist
A company is looking for a Senior Support Services Specialist who excels in developing comprehensive support strategies. Key Responsibilities Manage a portfolio of Premium Support accounts Navigate resources to ensure knowledge of bugs, feature requests, and adherence to procedures Identify opportunities for service enhancements and collaborate with teams to improve customer satisfaction Required Qualifications 5+ years of direct experience in a support services role 4+ years of experience in SaaS or tech industries Bachelor's degree in Business, IT, or a related field Proven success in driving customer renewals and satisfaction Proficient in collaborating with cross-functional teams and executives
A company is looking for a Senior Support Services Specialist who excels in developing comprehensive support strategies.
Key Responsibilities
Manage a portfolio of Premium Support accounts
Navigate resources to ensure knowledge of bugs, feature requests, and adherence to procedures
Identify opportunities for service enhancements and collaborate with teams to improve customer satisfaction
Required Qualifications
5+ years of direct experience in a support services role
4+ years of experience in SaaS or tech industries
Bachelor's degree in Business, IT, or a related field
Proven success in driving customer renewals and satisfaction
Proficient in collaborating with cross-functional teams and executives