Senior Vice President of Customer Experience
A company is looking for a Senior Vice President of Customer Experience. Key Responsibilities Develop and execute a comprehensive customer experience strategy aligned with company goals Lead the professional services organization to deliver high-impact implementation and advisory services Oversee onboarding, implementation, and ongoing success programs to maximize customer satisfaction and value Required Qualifications 15+ years of experience in customer success, professional services, or customer experience, with 5+ years in senior roles Proven success in scaling customer success organizations within a SaaS or enterprise technology environment Strong financial acumen and experience managing service P&Ls Experience working cross-functionally to align customer experience with product, sales, and marketing strategies Exceptional leadership and executive presence
A company is looking for a Senior Vice President of Customer Experience.
Key Responsibilities
Develop and execute a comprehensive customer experience strategy aligned with company goals
Lead the professional services organization to deliver high-impact implementation and advisory services
Oversee onboarding, implementation, and ongoing success programs to maximize customer satisfaction and value
Required Qualifications
15+ years of experience in customer success, professional services, or customer experience, with 5+ years in senior roles
Proven success in scaling customer success organizations within a SaaS or enterprise technology environment
Strong financial acumen and experience managing service P&Ls
Experience working cross-functionally to align customer experience with product, sales, and marketing strategies
Exceptional leadership and executive presence
