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Service Center Analyst
A company is looking for a Service Center Analyst I. Key Responsibilities Resolve incidents and fulfill service requests within SLAs, escalating major incidents as needed Provide technical support for network issues, devices, and Microsoft Office applications Assist with user access management, including multifactor authentication and password resets Required Qualifications Two-year technology degree or equivalent combination of experience and education Experience in providing outstanding customer service Experience in technology support or technical roles A+ and Network+ certifications Experience with Microsoft Office products
A company is looking for a Service Center Analyst I.
Key Responsibilities
Resolve incidents and fulfill service requests within SLAs, escalating major incidents as needed
Provide technical support for network issues, devices, and Microsoft Office applications
Assist with user access management, including multifactor authentication and password resets
Required Qualifications
Two-year technology degree or equivalent combination of experience and education
Experience in providing outstanding customer service
Experience in technology support or technical roles
A+ and Network+ certifications
Experience with Microsoft Office products