Service Center Analyst
A company is looking for a Service Center Analyst responsible for delivering first-line support to users while providing excellent customer service. Key Responsibilities Identify and resolve incidents and fulfill service requests within agreed Service Level Agreements (SLAs) Take ownership of incidents, monitor trends, and escalate major incidents as needed Provide technical support for desktop and mobile devices, including software installation and user access assistance Required Qualifications Two-year technology degree or equivalent combination of experience and education Experience in incident and request management Experience with service desk operations and troubleshooting hardware and software issues Familiarity with ticket management systems, preferably ServiceNow ITIL Foundation Certification and relevant technical certifications (A+, Network+)
A company is looking for a Service Center Analyst responsible for delivering first-line support to users while providing excellent customer service.
Key Responsibilities
Identify and resolve incidents and fulfill service requests within agreed Service Level Agreements (SLAs)
Take ownership of incidents, monitor trends, and escalate major incidents as needed
Provide technical support for desktop and mobile devices, including software installation and user access assistance
Required Qualifications
Two-year technology degree or equivalent combination of experience and education
Experience in incident and request management
Experience with service desk operations and troubleshooting hardware and software issues
Familiarity with ticket management systems, preferably ServiceNow
ITIL Foundation Certification and relevant technical certifications (A+, Network+)
