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Service Delivery Director, Insurance
A company is looking for a Service Delivery Director, Insurance Vertical (Remote). Key Responsibilities Produce effective strategies based on data analysis and observations to impact performance Oversee performance and service quality to ensure customer satisfaction Design and implement quality improvement initiatives and strategic business plans Required Qualifications 8+ years of BPO/Business Transformation leadership experience Experience in digital transformation initiatives, preferably in the insurance or financial services industry 8+ years managing customer support with oversight of at least 250+ headcount Ability to confidently communicate and present to leadership and clients Demonstrated leadership skills with a strategic approach to process improvements
A company is looking for a Service Delivery Director, Insurance Vertical (Remote).
Key Responsibilities
Produce effective strategies based on data analysis and observations to impact performance
Oversee performance and service quality to ensure customer satisfaction
Design and implement quality improvement initiatives and strategic business plans
Required Qualifications
8+ years of BPO/Business Transformation leadership experience
Experience in digital transformation initiatives, preferably in the insurance or financial services industry
8+ years managing customer support with oversight of at least 250+ headcount
Ability to confidently communicate and present to leadership and clients
Demonstrated leadership skills with a strategic approach to process improvements