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Service Desk Agent
A company is looking for a Service Desk Agent - Remote. Key Responsibilities Provide 1st Level support via telephone and other media, ensuring high first contact resolution Respond to and resolve customer requests related to software, hardware, and network operations Document calls and incidents accurately and manage workload to meet service levels Required Qualifications High School diploma required; Associate's Degree or relevant certifications preferred 2-4 years of related experience, with at least 6 months in IT Service Desk roles Experience providing Level 3 support for MS Office, MS Exchange, and MS Windows networks Working knowledge of data and voice network concepts Eligibility for required authorizations from the U.S. Government for access to export-controlled commodities and technology
A company is looking for a Service Desk Agent - Remote.
Key Responsibilities
Provide 1st Level support via telephone and other media, ensuring high first contact resolution
Respond to and resolve customer requests related to software, hardware, and network operations
Document calls and incidents accurately and manage workload to meet service levels
Required Qualifications
High School diploma required; Associate's Degree or relevant certifications preferred
2-4 years of related experience, with at least 6 months in IT Service Desk roles
Experience providing Level 3 support for MS Office, MS Exchange, and MS Windows networks
Working knowledge of data and voice network concepts
Eligibility for required authorizations from the U.S. Government for access to export-controlled commodities and technology