Service Desk Agent
A company is looking for a Service Desk Agent to provide customer support and resolve technical issues. Key Responsibilities Provide 1st Level support via telephone and other media, ensuring high first contact resolution Document calls and incidents accurately and manage workload to meet service levels Perform diagnostics and assign incidents to the appropriate support group Required Qualifications High School diploma or relevant certifications 1-2 years of related experience in IT service delivery 6 months of IT Service Desk experience 6 months of Level 3 support experience for MS Office, MS Exchange, and MS Windows networks Working knowledge of data and voice network concepts
A company is looking for a Service Desk Agent to provide customer support and resolve technical issues.
Key Responsibilities
Provide 1st Level support via telephone and other media, ensuring high first contact resolution
Document calls and incidents accurately and manage workload to meet service levels
Perform diagnostics and assign incidents to the appropriate support group
Required Qualifications
High School diploma or relevant certifications
1-2 years of related experience in IT service delivery
6 months of IT Service Desk experience
6 months of Level 3 support experience for MS Office, MS Exchange, and MS Windows networks
Working knowledge of data and voice network concepts
