Service Desk Associate

A company is looking for a Service Desk Associate (NOC 1) to provide technical support and management of end users, servers, and network infrastructure. Key Responsibilities Provide first-call resolution for customer issues and requests Triage, prioritize, troubleshoot, and escalate end-user and infrastructure issues Collaborate with Level 2 and Level 3 Consultants for complex issue resolution Required Qualifications 2 years of experience required, with Managed Services preferred Experience with PSA and RMM toolsets is a plus Experience in supporting Microsoft Windows operating systems; Mac support is a plus Basic understanding of networking concepts and troubleshooting Basic knowledge of server environments and Microsoft Entra ID administration

Jun 16, 2025 - 20:40

A company is looking for a Service Desk Associate (NOC 1) to provide technical support and management of end users, servers, and network infrastructure. Key Responsibilities Provide first-call resolution for customer issues and requests Triage, prioritize, troubleshoot, and escalate end-user and infrastructure issues Collaborate with Level 2 and Level 3 Consultants for complex issue resolution Required Qualifications 2 years of experience required, with Managed Services preferred Experience with PSA and RMM toolsets is a plus Experience in supporting Microsoft Windows operating systems; Mac support is a plus Basic understanding of networking concepts and troubleshooting Basic knowledge of server environments and Microsoft Entra ID administration