Service Desk Associate

A company is looking for an Associate, Service Desk. Key Responsibilities Resolve moderate technical issues from incoming incidents and escalate as necessary Provide services to software development teams to assist in infrastructure solutions implementation Document and track client inquiries, coordinating responses and ensuring client satisfaction Required Qualifications, Training, and Education Strong knowledge of diagnostic tools and ticketing applications Proficiency with computer software and hardware Experience with remote access tools for troubleshooting Familiarity with modern programming languages such as Python and Powershell Ability to identify symptoms of problems and direct clients to appropriate solutions

Apr 3, 2025 - 20:34

A company is looking for an Associate, Service Desk. Key Responsibilities Resolve moderate technical issues from incoming incidents and escalate as necessary Provide services to software development teams to assist in infrastructure solutions implementation Document and track client inquiries, coordinating responses and ensuring client satisfaction Required Qualifications, Training, and Education Strong knowledge of diagnostic tools and ticketing applications Proficiency with computer software and hardware Experience with remote access tools for troubleshooting Familiarity with modern programming languages such as Python and Powershell Ability to identify symptoms of problems and direct clients to appropriate solutions