![How 6 Leading Brands Use Content To Win Audiences [E-Book]](https://contentmarketinginstitute.com/wp-content/uploads/2025/03/content-marketing-examples-600x330.png?#)
![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
![How Human Behavior Impacts Your Marketing Strategy [Video]](https://contentmarketinginstitute.com/wp-content/uploads/2025/03/human-behavior-impacts-marketing-strategy-cover-600x330.png?#)
![How to Use GA4 to Track Social Media Traffic: 6 Questions, Answers and Insights [VIDEO]](https://www.orbitmedia.com/wp-content/uploads/2023/06/ab-testing.png)
Service Quality Improvement Specialist
A company is looking for a Service Quality Improvement Specialist. Key Responsibilities Engage with clients, manage communications, and analyze escalation trends for process improvements Conduct member satisfaction analysis and support performance management through data-driven insights Lead process improvement initiatives and collaborate with cross-functional teams to enhance service quality Required Qualifications Must work Central Time Zone (8-5pm) 3+ years of experience in service quality improvement or healthcare operations Bachelor's degree required; CPHQ or IHI certification preferred Experience in quality improvement frameworks and data analysis Proficiency in Google Apps and Mac OS for reporting and dashboards
A company is looking for a Service Quality Improvement Specialist.
Key Responsibilities
Engage with clients, manage communications, and analyze escalation trends for process improvements
Conduct member satisfaction analysis and support performance management through data-driven insights
Lead process improvement initiatives and collaborate with cross-functional teams to enhance service quality
Required Qualifications
Must work Central Time Zone (8-5pm)
3+ years of experience in service quality improvement or healthcare operations
Bachelor's degree required; CPHQ or IHI certification preferred
Experience in quality improvement frameworks and data analysis
Proficiency in Google Apps and Mac OS for reporting and dashboards