Social Media Customer Service Rep
A company is looking for a Social Media Customer Service Representative. Key Responsibilities Respond to and resolve customer outreach through direct messages and social media comments on various platforms Troubleshoot and resolve complex customer issues, including shipping delays and payment issues Provide personalized product recommendations based on customer needs and preferences Required Qualifications High School Diploma or equivalent; college degree preferred 2-3 years of social media community management experience 2-3 years of customer service experience Background in the beauty or retail industry preferred Experience with social media management and customer service software
A company is looking for a Social Media Customer Service Representative.
Key Responsibilities
Respond to and resolve customer outreach through direct messages and social media comments on various platforms
Troubleshoot and resolve complex customer issues, including shipping delays and payment issues
Provide personalized product recommendations based on customer needs and preferences
Required Qualifications
High School Diploma or equivalent; college degree preferred
2-3 years of social media community management experience
2-3 years of customer service experience
Background in the beauty or retail industry preferred
Experience with social media management and customer service software
