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Software Helpdesk Specialist
A company is looking for a Business Applications Support Analyst & Trainer. Key Responsibilities Provide technical support for software-related issues and troubleshoot problems efficiently Conduct training sessions for end-users and develop training materials to enhance software proficiency Collaborate with cross-functional teams to escalate and resolve complex technical issues Required Qualifications 2-5 years of experience in software support or technical support roles Certifications or training in software support and training are a plus Strong knowledge of software applications and troubleshooting techniques Experience in developing and delivering training sessions for end-users Familiarity with helpdesk ticketing systems and managing multiple support requests
A company is looking for a Business Applications Support Analyst & Trainer.
Key Responsibilities
Provide technical support for software-related issues and troubleshoot problems efficiently
Conduct training sessions for end-users and develop training materials to enhance software proficiency
Collaborate with cross-functional teams to escalate and resolve complex technical issues
Required Qualifications
2-5 years of experience in software support or technical support roles
Certifications or training in software support and training are a plus
Strong knowledge of software applications and troubleshooting techniques
Experience in developing and delivering training sessions for end-users
Familiarity with helpdesk ticketing systems and managing multiple support requests