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Spanish Bilingual Customer Retention Specialist
A company is looking for a Spanish Bilingual Customer Retention Specialist. Key Responsibilities Provide exceptional service to current members requesting to cancel their policy through inbound calls Listen, investigate, and find solutions to retain members who wish to cancel their policy Handle sensitive situations with empathy while adapting to changes in procedures Required Qualifications and Education Bilingual fluency in Spanish and English is required 1+ years of successful customer retention experience in a fast-paced call center 2+ years of customer service experience Proven ability to implement retention strategies Experience using complex computer systems
A company is looking for a Spanish Bilingual Customer Retention Specialist.
Key Responsibilities
Provide exceptional service to current members requesting to cancel their policy through inbound calls
Listen, investigate, and find solutions to retain members who wish to cancel their policy
Handle sensitive situations with empathy while adapting to changes in procedures
Required Qualifications and Education
Bilingual fluency in Spanish and English is required
1+ years of successful customer retention experience in a fast-paced call center
2+ years of customer service experience
Proven ability to implement retention strategies
Experience using complex computer systems
