Systems Engineer
A company is looking for a Systems Engineer (TAC) - Access Technology support.
Key Responsibilities:
Provide technical support for Access products, including routers and switches
Analyze and resolve network issues reported by customers and partners
Document case histories and contribute to the continuous improvement of TAC processes
Required Qualifications:
4+ years of technical support experience with a background in networking and telecommunications
Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience
CCNA or CCNP certification, or equivalent knowledge of Cisco networking technologies
Experience in a Network NOC, R&D, or customer-facing environment
In-depth understanding of networking protocols such as TCP/IP, DHCP, and BGP
A company is looking for a Systems Engineer (TAC) - Access Technology support.
Key Responsibilities:
Provide technical support for Access products, including routers and switches
Analyze and resolve network issues reported by customers and partners
Document case histories and contribute to the continuous improvement of TAC processes
Required Qualifications:
4+ years of technical support experience with a background in networking and telecommunications
Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience
CCNA or CCNP certification, or equivalent knowledge of Cisco networking technologies
Experience in a Network NOC, R&D, or customer-facing environment
In-depth understanding of networking protocols such as TCP/IP, DHCP, and BGP