Team Leader, Bill Negotiations

A company is looking for a Team Leader, Bill Negotiations Operations. Key Responsibilities Provide resources and guidance for customers throughout the bill negotiation process Manage high-level customer escalations and team performance management Assist in creating and updating standard operating procedures and training documentation Required Qualifications Minimum of 3 years of experience in a customer service or relevant role Experience in a leadership role Experience in a B2C technology company is preferred Experience with design processes and implementation for technology products is preferred

Apr 23, 2025 - 22:55

A company is looking for a Team Leader, Bill Negotiations Operations. Key Responsibilities Provide resources and guidance for customers throughout the bill negotiation process Manage high-level customer escalations and team performance management Assist in creating and updating standard operating procedures and training documentation Required Qualifications Minimum of 3 years of experience in a customer service or relevant role Experience in a leadership role Experience in a B2C technology company is preferred Experience with design processes and implementation for technology products is preferred