Technical Customer Support
A company is looking for a Technical Customer Support representative. Key Responsibilities Provide prompt and efficient service by engaging directly with customers Act as an advocate for customers and address concerns while maximizing product use Assist with customer communication and troubleshooting during product launches Required Qualifications 2+ years of customer service experience 2+ years of experience in technical support focused on customer success 2+ years of experience supporting consumer WiFi/mesh networking platforms 2+ years of experience with firewall configurations and related services 1+ year providing technical support for mobile devices and platforms
A company is looking for a Technical Customer Support representative.
Key Responsibilities
Provide prompt and efficient service by engaging directly with customers
Act as an advocate for customers and address concerns while maximizing product use
Assist with customer communication and troubleshooting during product launches
Required Qualifications
2+ years of customer service experience
2+ years of experience in technical support focused on customer success
2+ years of experience supporting consumer WiFi/mesh networking platforms
2+ years of experience with firewall configurations and related services
1+ year providing technical support for mobile devices and platforms
