Technical Customer Support Specialist
A company is looking for a Care Team Representative to provide technical support and enhance customer experience. Key Responsibilities Provide Level 1 & 2 technical and functional support via various communication channels Develop and maintain support resources, including manuals and knowledge base articles Collaborate with engineering to identify and resolve software issues Required Qualifications 2+ years of experience in a Technical Customer Support or Software Support role Experience with academic work habits and requirements preferred Knowledge of data privacy regulations such as HIPAA and GDPR preferred Salesforce CRM experience is a plus
A company is looking for a Care Team Representative to provide technical support and enhance customer experience.
Key Responsibilities
Provide Level 1 & 2 technical and functional support via various communication channels
Develop and maintain support resources, including manuals and knowledge base articles
Collaborate with engineering to identify and resolve software issues
Required Qualifications
2+ years of experience in a Technical Customer Support or Software Support role
Experience with academic work habits and requirements preferred
Knowledge of data privacy regulations such as HIPAA and GDPR preferred
Salesforce CRM experience is a plus
