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Technical Escalations Specialist
A company is looking for a Technical Escalations Specialist I to support remote users with advanced technical issues. Key Responsibilities Handle escalated cases to resolve advanced technical issues with user systems Maintain 90% ACD availability for incoming calls, chats, and emails Perform remote desktop support and track updates in the ticketing system Required Qualifications Bachelor's Degree or additional related college courses or professional training preferred 2+ years of internal or external technical service experience supporting software troubleshooting Comprehensive understanding of Microsoft Windows & macOS operating systems Ability to work a flexible shift in a fast-paced environment with minimal supervision Strong leadership and teamwork skills
A company is looking for a Technical Escalations Specialist I to support remote users with advanced technical issues.
Key Responsibilities
Handle escalated cases to resolve advanced technical issues with user systems
Maintain 90% ACD availability for incoming calls, chats, and emails
Perform remote desktop support and track updates in the ticketing system
Required Qualifications
Bachelor's Degree or additional related college courses or professional training preferred
2+ years of internal or external technical service experience supporting software troubleshooting
Comprehensive understanding of Microsoft Windows & macOS operating systems
Ability to work a flexible shift in a fast-paced environment with minimal supervision
Strong leadership and teamwork skills