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Technical Help Desk Supervisor
A company is looking for a Customer Experience Technical Help Desk Supervisor (100% Remote). Key Responsibilities Oversee training procedures and policies for help desk staff Troubleshoot technical issues and identify trends and root causes Analyze performance trends and generate statistical reports to improve customer experience Required Qualifications Current CCNA certification Bachelor's degree in Networking and Systems Administration or equivalent experience Minimum 5+ years of technical leadership experience Minimum 5+ years of call center leadership experience Strong technical understanding of modems, routers, VoIP, DNS, VPN, TCP/IP, and DHCP
A company is looking for a Customer Experience Technical Help Desk Supervisor (100% Remote).
Key Responsibilities
Oversee training procedures and policies for help desk staff
Troubleshoot technical issues and identify trends and root causes
Analyze performance trends and generate statistical reports to improve customer experience
Required Qualifications
Current CCNA certification
Bachelor's degree in Networking and Systems Administration or equivalent experience
Minimum 5+ years of technical leadership experience
Minimum 5+ years of call center leadership experience
Strong technical understanding of modems, routers, VoIP, DNS, VPN, TCP/IP, and DHCP