Tier 2 IT Support Specialist

A company is looking for an IT Support Specialist - L2 (3rd Shift & Weekends). Key Responsibilities Serve as the first point of contact for inbound calls and manage client incidents and service requests Provide advanced technical support for escalated issues, including hardware and software troubleshooting Manage user accounts and respond to support tickets in the IT service management platform Required Qualifications 5+ years of experience in a Windows systems administrator role 3+ years of experience supporting private/public cloud environments 3+ years of networking experience, including TCP/IP, DHCP, and DNS Preferred: Associate's degree in information technology or a related field Mandatory: High School diploma or equivalent

Jun 11, 2025 - 13:10

A company is looking for an IT Support Specialist - L2 (3rd Shift & Weekends). Key Responsibilities Serve as the first point of contact for inbound calls and manage client incidents and service requests Provide advanced technical support for escalated issues, including hardware and software troubleshooting Manage user accounts and respond to support tickets in the IT service management platform Required Qualifications 5+ years of experience in a Windows systems administrator role 3+ years of experience supporting private/public cloud environments 3+ years of networking experience, including TCP/IP, DHCP, and DNS Preferred: Associate's degree in information technology or a related field Mandatory: High School diploma or equivalent