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Trader Support Specialist
A company is looking for a Trader Support Specialist to enhance user satisfaction and support traders effectively. Key Responsibilities Manage trader interactions through various support channels until resolution Utilize technical skills to master trading platforms and internal tools Contribute to the improvement of the trader-focused Learning Center and internal knowledge bases Required Qualifications Access to high-speed internet Minimum typing speed of 30 WPM Bachelor's degree or comparable professional experience preferred At least one year of experience in a customer contact position Familiarity with CRM tools and comfort with remote work communication tools
A company is looking for a Trader Support Specialist to enhance user satisfaction and support traders effectively.
Key Responsibilities
Manage trader interactions through various support channels until resolution
Utilize technical skills to master trading platforms and internal tools
Contribute to the improvement of the trader-focused Learning Center and internal knowledge bases
Required Qualifications
Access to high-speed internet
Minimum typing speed of 30 WPM
Bachelor's degree or comparable professional experience preferred
At least one year of experience in a customer contact position
Familiarity with CRM tools and comfort with remote work communication tools