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Vendor Performance Manager
A company is looking for a Recovery Vendor Performance Manager who will drive the performance of agency partners providing post charge off collections services. Key Responsibilities Manage and monitor the performance of external vendors responsible for collections services Collaborate with internal stakeholders to align vendor performance with strategic objectives Track vendor performance using established KPIs and implement performance improvement initiatives Required Qualifications 5+ years of experience in vendor management, customer service, or collections, preferably in fintech or financial services Strong track record of managing external vendors and holding them accountable to performance metrics Demonstrated ability to drive business outcomes and improve customer experiences through vendor relationships Proven analytical skills for monitoring performance metrics and making data-driven decisions Knowledge of compliance and regulatory requirements in the financial services industry
A company is looking for a Recovery Vendor Performance Manager who will drive the performance of agency partners providing post charge off collections services.
Key Responsibilities
Manage and monitor the performance of external vendors responsible for collections services
Collaborate with internal stakeholders to align vendor performance with strategic objectives
Track vendor performance using established KPIs and implement performance improvement initiatives
Required Qualifications
5+ years of experience in vendor management, customer service, or collections, preferably in fintech or financial services
Strong track record of managing external vendors and holding them accountable to performance metrics
Demonstrated ability to drive business outcomes and improve customer experiences through vendor relationships
Proven analytical skills for monitoring performance metrics and making data-driven decisions
Knowledge of compliance and regulatory requirements in the financial services industry
