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VIP QA Officer
A company is looking for a VIP QA Officer. Key Responsibilities Analyze communications processed by VIP Customer Support Agents and VIP Account Managers Provide detailed feedback on performance and collaborate on Performance Improvement Plans Inform management about urgent cases and suggest improvements for communication processes Required Qualifications Advanced level of English and Spanish At least 2 years of experience in Customer Support or Account Management Experience with customer communication tools, preferably Intercom and Unitalk Background in Gambling/Betting and/or advanced sports knowledge Experience working with multinational teams to optimize processes
A company is looking for a VIP QA Officer.
Key Responsibilities
Analyze communications processed by VIP Customer Support Agents and VIP Account Managers
Provide detailed feedback on performance and collaborate on Performance Improvement Plans
Inform management about urgent cases and suggest improvements for communication processes
Required Qualifications
Advanced level of English and Spanish
At least 2 years of experience in Customer Support or Account Management
Experience with customer communication tools, preferably Intercom and Unitalk
Background in Gambling/Betting and/or advanced sports knowledge
Experience working with multinational teams to optimize processes